Stewardship and Governance for Hospitality Industry- myassignmenthelp

Question: Discuss about theStewardship and Governance for Hospitality Industry. Answer: Introduction The study is basically focusing on the development of the stewardship model and its application in the hospitality industry. This stewardship model which is developed by Block has prime significance in the hospitality business. The study is also reflecting on the critical justification as ell the selection of this model as the most important model for providing high quality service in hospitality industry. The study also reflects on providing deep insights and knowledge on the stewardship model which might be applied in Victoria Hotel Melbourne which is initiated in this study as well. It should also be providing description of the potential benefits and the challenges to be faced by the Victoria Hotel Melbourne in the evaluation and the application of this model as well. It is also describing that how the stewardship model introduced by Block has been applied in this hotel so that this will help in providing value to the service and not on the self interests of the employees or the other stakeholders involved in the hospitality business. Critical Justification of the Stewardship Model Stewardship is defined as the set of principles and practices which is useful in dealing with the policies and procedures or the management practices with the string sense of ownership and responsibility for the final results to be illustrated. It is the idea of control which is given to the customers and developing self reliance on all whose lives should get affected by the business organizations (Ross et al., 2016). The stewardship focuses on four set of principles or practices which involves provides high quality service to the customers, service over the self interests, participation in a team and not by individuals and the accountability and responsibility for the final outcome to be reached by any individual in business organizations as well. The stewardship requires that the individuals should be the stewards of the region or community where they live in. They should be involved in bringing out sustainability for the business. They are to be selecting service over the self int erest. It is also seen that empowerment is required for the stewardship to be working effectively and its application in Victoria Hotel Melbournes as well. The individuals should be able to respond very well in the complex situation and they should be self motivated, accountable and will be talking own responsibilities to create the best place possible in the Victoria Hotel Melbourne as well. According to Ross et al. (2016) Block has introduced the stewardship model which is changing the way the individuals should be working in any Victoria Hotel Melbournes. It is obvious that the stewardship model has been replacing the leadership as leadership only vests power into one individual by another and that individual will not be able to get the value needed it. It is seen that leadership often goes bias for the low level employees of the individuals rather than the upper level employees (Ross et al., 2016). In case of stewardship there has been might change came over the control and governance of the Victoria Hotel Melbourne involved in the development of the proper operational setting as well. In accordance with Hernandez, (2012) leadership is closely associated with management which tells that how the employees and the other stakeholders in the business were closely involved in Victoria Hotel Melbourne. Knight Landres (2013) argued that management is not so much important b ut governance is very much essential in managing and controlling the interest and the expectations of the individuals as well. It is seen that the current organizational structure do not act like this way. The stewardship model is providing greater control over the employees who are communication or interacting more with the customers on a daily basis. In accordance with Hernandez (2012) the model introduced by Block is not so much concerned with the patriarchy concept where the all levels of the Victoria Hotel Melbournes should get involved in controlling, providing consistency and predictability for the achievement of the common goal. According to Fukuyama (2013) the stewardship model is trying to involve partnership rather than patriarchy. The partnership concept introduced by this model has the co0mmand and the control system to be properly im0lemnted which should be minimizing bureaucracy and reducing the overall costs and improved customer service as well for the customers in any Victoria Hotel Melbourne as well. Analysis of the potential benefits and challenges in evaluation of this model in Victoria Hotel Melbourne The potential benefits for the adoption of the stewardship model could be the excellent control and command over the purposes and the operations. The model also helps in making effective decision making and the achievement of the predetermined objectives are done at the best level possible (CH Chan Mak, 2014). This model also provides the benefit of reducing the power of bureaucracy which develops a strong and healthy work culture by which the employees and other stakeholders could be able to work in a comprehensive manner. According to Hernandez (2012) the model also has the benefit of introducing accountability in the decisions what the lower level employees make it and they were given much more stability and freedom to have their opinions to be raised as compared with the upper level management. The challenges for the evaluation of this block model could be that there is lowering of hold of the upper level management in Victoria Hotel Melbourne which might proved to be not good for the stability and flexibility as with leadership the upper level management of this hotel is vesting power on the lower rank employees and does not support them to provide high quality services (Parris Peachey, 2013). Application of Stewardship model in Victoria Hotel Melbourne Victoria Hotel Melbourne is one of the largest and reputed hotels in Australia. Victoria Hotel Melbourne has the aim of providing high quality service to the customers so that there is excellent customer satisfaction level to be introduced (ibis-styles-the-victoria.melbournetophotels, 2018). The stewardship model introduced by Peter Block indicates that if the lower level employees are more accountable and participate much more in the decision making process, then the customer satisfaction could be achieved easily (Brunner, 2015).It is aid that if the employees of lower ranks have the more command and control over the service then the customer value will be generated which is useful. The employees should be working in partnership for achievement of the common goal as well. This model will make the employees of Victoria Hotel Melbourne to be cynic and make it involved in taking biased decisions as the cynic in a group can affect the partnership goal of the other employees working in p artnership in Victoria Hotel Melbourne (Waters, Sevick Bortree TJ Tindall, 2013). So there are high levels of cynicism to be developed from the adoption of this model. This model also indicates that the Victoria Hotel Melbourne does not perceive the top down nature of the business and the organizations at that time could not be able to implement empowerment and personal accountability which will prove to be threatening for the lower level employees. This model also provides the benefit of making the lower rank employees to become much more result oriented as compared with the upper level management of any Victoria Hotel Melbourne as well (Parris Peachey, 2013). This model also provides the power of making much more contribution as a team rather than an individual working in any Victoria Hotel Melbourne. This indicates that the employees of the hotel should be working together in order to get quick and proper results of achieving the best quality services and increasing the market share in this competitive hospitality industry. This model also contributes in better exchange of information between the upper and the lower level management in any Victoria Hotel Melbourne. In accordance with Hernandez (2012) stewardship will help in developing accountability for the results without defining the purposes of the others, do not have to control others or take care of them as well. It is obvious that the control is laid only to those team members or the employees who do not have the priority of controlling others and who are involved greatly ion work. Stewardship always gives more reliability and freedom to each and every team members and other employees in the Victoria Hotel Melbourne to have high credentials and values in the opinions they serve and keep within themselves as well. According to Fukuyama (2013) stewardship should be able to provide care to the individuals without having any control mechanisms to be able to apply on it. The ownership and responsibility are the two main elements of stewardship which provides and brings in success at every level of this hotel. The current business model for Victoria Hotel Melbourne will be providing lesser control over the individuals who are interacting more often than not with the customers as well (Hernandez, 2012).The power actually vests on the line manager or the supervisor rather than on the employees which is not justified in this model introduced by Block. The is model is in relation with providing power more to the individuals having the lower ranks and think that they should be able to control and accountable of the decisions taken rather than the upper level management (Hernandez, 2012). Conclusion From the study it is evident that the idea of stewardship has its roots in the idea of religious and environmental stewardship. It is concluded that stewardship is generally a wide and innovative concept which does not have so much of significance existed in the business model of Victoria Hotel Melbourne. It concludes that command, control and accountability are the three elements of stewardship which provides better flexibility and stability in this hotel. References Brunner, O. (2015).Land and lordship: structures of governance in Medieval Austria. University of Pennsylvania Press. CH Chan, S., Mak, W. M. (2014). 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